The Short Version

The SharePoint FAQ web part uses Microsoft 365 Copilot to help content owners build and maintain FAQs on SharePoint pages. Authors provide grounding files — Word docs, PDFs, PowerPoints, meeting transcripts — and Copilot generates structured question-and-answer content from them automatically.

The headline benefit: it cuts the time it takes to create and keep FAQs accurate. Instead of manually writing out every question and answer, authors review and approve what Copilot generates. The result is a living FAQ that stays current as source documents change.

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What the Feature Actually Does

1. AI-Generated FAQs from Your Own Content

Authors add the FAQ web part to any SharePoint page, upload grounding files (Word, PowerPoint, PDF, Loop, or meeting transcripts), select a purpose (Event, Policy, Product, or Other), and optionally add a description to guide the AI. Copilot generates the FAQ content, which authors then review, reorder, and refine before publishing.

2. On-Demand AI-Suggested Updates

FAQs go stale. This web part addresses that directly: when your reference files change, Copilot can suggest updated questions and answers. Authors review the suggestions before anything is published — it’s a human-in-the-loop model, not fully automated. It also picks up additional questions submitted by site visitors, so your FAQ evolves with what people are actually asking.

3. Import Existing FAQs

If you already have FAQs in another format, you can bring them in with a simple copy-and-paste. Existing content is preserved as-is — the AI doesn’t overwrite your curated material unless you ask it to.

4. Use SharePoint Pages as Reference Sources

Beyond uploaded files, you can ground FAQ responses in existing SharePoint pages — the current page or other selected pages. This means answers can be tied to trusted internal content that’s already published and maintained.

5. Copy Links to Individual Q&A Pairs

A small but genuinely useful addition: you can now copy a direct link to any specific question and answer. When someone needs to point a colleague to the exact answer on a busy FAQ page, this saves them the trouble of explaining where to scroll.

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Where Things Stand Right Now

Stage	Status	Timing
Initial Public Preview (Worldwide, GCC)	✅ Rolled out	Late June – July 2025
Enhanced Preview (Worldwide, GCC)	✅ Rolled out	Late Nov 2025 – Jan 2026
General Availability	🔄 In development (Preview)	Expected later in 2026

The initial FAQ web part launched to public preview in mid-2025. A second round of enhancements — including on-demand updates, page grounding, FAQ import, and shareable Q&A links — rolled out to preview in late November 2025 through early January 2026.

As of February 2026, Microsoft clarified that the item is still in Preview, not GA. They expect to move to general availability later in 2026.

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What This Means for Your Intranet Team

If you own or manage SharePoint content

• Think about which pages on your intranet would benefit most from a structured FAQ. Policy pages, onboarding hubs, IT support pages, and event sites are obvious candidates.
• Start identifying your best grounding documents — clear, up-to-date Word or PDF files that reflect your organisation’s actual policies and processes. The quality of the source material directly affects the quality of AI-generated FAQs.
• If you already have FAQs elsewhere (in Word, on old pages, in emails), the import feature means migrating them into the web part is low-effort.

If you use or plan to use Microsoft 365 Copilot

• A Microsoft 365 Copilot licence is required to create and edit FAQ content using the web part. Viewers don’t need a licence to read published FAQs.
• This web part is part of a broader push toward making SharePoint a richer knowledge platform for Copilot and agents. Well-structured FAQ content contributes to the quality of answers people get when they ask Copilot questions grounded in your SharePoint content.

If you’re in IT or an intranet administrator

• The Message Centre reference for the enhanced preview rollout is associated with Roadmap ID 482198. Check your Message Centre for tenant-specific communications.
• The feature is available in Worldwide Standard Multi-Tenant and GCC environments.
• No major admin configuration is required to enable the web part — it appears in the web part picker for licensed users automatically.

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The Bigger Picture

The FAQ web part is a practical example of Microsoft’s approach to AI on the intranet: rather than replacing content owners, it gives them tools to do their job faster and keep content accurate longer. The human-in-the-loop model — where AI suggests and humans approve — means the quality bar stays high without requiring authors to write everything from scratch.

For organisations building out their intranet as a knowledge platform for Copilot, this is worth paying attention to. Structured, grounded FAQ content is exactly the kind of material that helps Copilot give useful, specific answers instead of generic ones.

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Questions?

If you’d like help rolling out the FAQ web part in your SharePoint environment or want to understand how it fits into a broader Copilot-readiness plan, get in touch with the intranets.ai team.

You can view the official roadmap item directly: Microsoft 365 Roadmap — Item #482198.